Frequently Asked Questions
What products do you offer?
We focus on producing graphic tees, but we also offer all kinds of custom items! Decals, puzzles, keychains, anything you need customized, and custom orders! Please email me at teesbynat@gmail.com for custom orders or questions- please allow 24-48 hours for a response.
I sent an email. How quickly will you respond?
Please email me at teesbynat@gmail.com for any questions- please allow 24-48 hours for a response.
When will I receive my order?
Our turn around time is 7-10 business days. This turn around time is stated on each product, in the group, and in the email confirmation you receive after you place an order. Remember business days do NOT include holidays and weekends.
I have an issue with my order. What do I do?
Due to the nature of our sales, there are NO RETURNS OR REFUNDS. All details are posted on each post. If there is a defect in your item, please reach out to us within 48 hours of delivery. This gives you plenty of time to open and inspect your item.
What shirts do you use to print?
We mostly use Bella & Canvas, Anvil, Next Level, District, LAT and Gildan. However, we reserve the right to substitute an order with a comprable brand. When ordering sublimation t-shirts, tank tops or hoodies please keep in mind 50/50 look vintage, the more poly the more vibrant. I do my best to sublimate on 100% poly, but it's not always possible.
If you require a specific brand, please email us at teesbynat@gmail.com. The impacts of COVID-19 on our supply chain vary by vendor, but we expect tremendous pressure across all categories, particularly basic T-shirts and fleeces, as fall progresses. Due to strong demand and supply chain issues, we expect inventory is going to be tight. We are working hard to offer alternatives where shortages are expected.
What printing do you offer?
We offer direct-to-garment printing, vinyl, sublimation, and screen printing.
Do you offer Sezzle?
Yes!To learn more visit: https://shopnldesigns.com/pages/how-sezzle-works
Do you offer custom orders?
Yes! If you have a custom request, please email us at teesbynat@gmail.com. We can make most ideas happen, however, sometimes there are exceptions. Please keep the following in mind when requesting a custom design:
- Turn around time is 10 business days. Creating new artwork takes time.
- We always strive to bring your ideas to life as best we can, but there may be a few designs we can't do. Please email us to ensure we can accommodate your request.
- Please email us your request before submitting a custom order on the website.
- Prices and options can be found here: https://shopnldesigns.com/collections/custom-requests
- A 25% rush fee applies for anything needed before the 10 business. Depending on our volume of orders, we may not be able to accommodate a Rush Order.
I selected Local Pick-Up. When can I pick up my order?
Orders may be picked up on the following days:
- Tuesday from 5:00PM-8:00PM
- Thursday from 9:00AM-8:00PM
- Saturday from 9:00AM-2:00PM
For your safety and ours, we are still doing contact-free porch pick-up. Please text (512) 537-9212 to let us know you are on your way. Once you arrive, please come up to the porch to pick up your order.
PICKUP LOCATION
NL Designs
102 Quarry Springs Drive
San Marcos, TX 78666