Frequently Asked Questions
Due to the nature of custom and made to order printed apparel, we cannot accept returns or exchanges of ANY items unless the merchandise is misprinted or defective. Please carefully review your size, font and color selections, as we can not be held responsible if you are unsatisfied as a result of your selection. If there is a defect in your item, please reach out to us within 48 hours of delivery. We will do our best to address your concerns.
In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a sample product, please email us at firstname.lastname@example.org.
- Turn around time is 10 business days. Creating new artwork takes time.
- We always strive to bring your ideas to life as best we can, but there may be a few designs we can't do. Please email us to ensure we can accommodate your request.
- Please email us your request before submitting a custom order on the website.
- Prices and options can be found here: https://shopnldesigns.com/collections/custom-requests
- A 25% rush fee applies for anything needed before the 10 business. Depending on our volume of orders, we may not be able to accommodate a Rush Order.
I want to place a custom order, but can I see a proof before I place my order?
We do not begin any work on an order until full payment is received. Rest assured that your satisfaction is important to us! We will always provide a digital mockup for you to approve before submitting your order into production.
Can I supply my own garments for printing?
Since we cannot guarantee the quality of the garments provided by a customer, we do not accept customer supplied garments for printing. We have garments we sell that are tested and approved for printing.
View Our Catalog of available blanks here:
I selected Local Pick-Up. When can I pick up my order?
Orders may be picked up on the following days:
- Monday - Friday from 8:00 AM-6:00PM
- Saturday from 9:00AM-12:00PM
For your safety and ours, we are still doing contact-free porch pick-up. Please text (512) 537-9212 to let us know you are on your way. Once you arrive, please come up to the porch to pick up your order.
102 Quarry Springs Drive
San Marcos, TX 78666
What are the Care Instructions for my shirts?
Please use the following instructions to help with the longevity of your garment.
- Turn garment inside out
- Machine wash cold with similar colors
- Use mild detergent
- No Bleach
- No Fabric Softener
- Tumble dry low
- Do not iron
- Do not dry clean