Frequently Asked Questions
At NL Designs, we value our customers and are committed to delivering high-quality products with exceptional service. Every item we create is made to order to ensure it’s just the way you want it.
Our standard production time is 10–14 business days, not including shipping. Please note that business days exclude weekends and holidays.
You’ll receive a shipping notification as soon as your order is on its way. Thank you for your patience and for supporting our small business — we truly appreciate you!
Because all of our apparel is custom and made to order, we do not accept returns or exchanges unless an item is misprinted or defective. Please double-check your size, font, and color selections before placing your order, as we cannot be held responsible for dissatisfaction due to customer error.
If you receive a defective item, please contact us within 48 hours of delivery so we can address the issue promptly.
Please also note that sizing may vary between manufacturers and styles. If you have questions about fit or would like to purchase a sample item before placing a full order, feel free to email us at sales@shopnldesigns.com. We're happy to help!
We primarily print on high-quality brands such as Bella+Canvas, Next Level, District, LAT, and Gildan. However, we reserve the right to substitute with a comparable brand based on availability to avoid delays.
For sublimation orders (t-shirts, tanks, or hoodies), please note that 50/50 blends will produce a more vintage look, while higher polyester content results in more vibrant prints. We always aim to use 100% polyester for sublimation when possible, but availability may vary.
If you require a specific brand for your order, please contact us at orders@shopnldesigns.com, and we’ll do our best to accommodate your request.
Yes! We love bringing your ideas to life. If you have a custom request, please email us at orders@shopnldesigns.com before placing your order online to ensure we can accommodate your design.
Please keep the following in mind when requesting a custom design:
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Turnaround time is 10-14 business days. Creating new artwork takes time, and we want to ensure it's done right.
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While we do our best to fulfill every request, there may be some designs we’re unable to produce due to limitations in process or materials.
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Rush Orders: A 25% rush fee applies to any request needed before the 10-business-day window. Rush requests are subject to approval based on our current production schedule.
To view pricing and available options, please visit:
👉 https://shopnldesigns.com/collections/custom-requests
We’re excited to work with you!
I want to place a custom order, but can I see a proof before I place my order?
We understand how important it is to love your final product! While we do require full payment before starting any custom work, rest assured that your satisfaction matters to us. You will receive a digital mockup for approval before your order moves into production.
Do you offer Team or Spirit Stores?
Yes, we do! Our Spirit Store Program is a risk-free, hassle-free way to offer custom merchandise to your team, staff, and fans.
When you partner with NL Designs, we handle everything — from designing your merch and collecting orders to processing payments and fulfilling shipments. That means no more spreadsheets, order forms, or leftover inventory. We take care of the logistics so you can focus on what matters most — your team or organization.
Ready to get started?
Fill out our online form to launch your Spirit Store with us today!
Do you offer bulk discounts?
Yes! While we’re happy to print orders of any size, we do offer bulk discounts for orders of 24 or more garments. To qualify for bulk pricing, all garments must feature the same design.
If you're ordering 24+ pieces, please complete the quote request form. Allow 24–48 hours for a response.
Only need a few custom items? Check out our No Minimum Product Page for options with no order minimums!
Can I supply my own garments for printing?
To ensure the best results, we do not accept customer-supplied garments. Because we can’t guarantee the quality or printability of outside items, we only print on garments that we’ve tested and approved. We offer a wide selection of high-quality apparel options to choose from!
View Our Catalog of available blanks here:
I selected Local Pick-Up. When can I pick up my order?
Orders may be picked up by appointment only.
Please emalil orders@shopnldesigns.com or text (512) 537-9212 to schedule a pickup time in our shop. You must email or text us to arrange a pick up time at least 24 hours before. Unfortunately, we cannot accommodate any pick up requests without a 24-hour notice outside of our stated pickup hours.
PICKUP LOCATION:
NL Designs
156 HP Business Drive
BLDG 400, Suite 402
San Marcos, Texas 78666
What are the Care Instructions for my shirts?
Please use the following instructions to help with the longevity of your garment.
- Turn garment inside out
- Machine wash cold with similar colors
- Use mild detergent
- No Bleach
- No Fabric Softener
- Tumble dry low
- Do not iron
- Do not dry clean